You can nominate an individual as the authorised person to send money on your behalf.

IMPORTANT:

• Only one authorised person is permitted per customer.
• An authorised person can only send money by visiting our branches/agents, not applicable for online transactions.

Please follow the instruction below to authorise.

• Step 1: Visit our branch or agent in person with the individual that you want to authorise.
• Step 2: Bring both yours and the authorised person's IDs and inform the staff that you want to authorise someone to send money on your behalf.
• Step 3: You and the individual will be asked to fill out the agent's authorisation form. You need to specify the permitted sending frequency and amount per transaction.
• Step 4: The staff will need to verify the individual by collecting personal information using the presented IDs.
• Step 5: The form will be signed by all parties i.e. you, the individual and the staff who is the witness.
• Step 6: Once complete, the nominated individual officially becomes the authorised person who can send money on your behalf.

Every time the authorised person visits a branch/agent to send money, he/she needs to present a valid photo ID and also your personal information e.g. full name, DOB and address.

The authorised person cannot:

• Request to be removed from the system as without your permission.
• Request to update your personal detail such as residential address, only you can request to update your personal detail
• Request to access your transaction history.
• Conduct any transactions that exceeding the permitted amount states in the authorisation form or sending more than the permitted frequency.

You cannot:

• Request to send on behalf of your authorised person, unless you and the authorised person fill out another authorisation form.

We, Hai Ha Money Transfer, hold the right to reject, cancel or refuse the transaction sent by the authorised person if we suspect there is a violation of privacy and unusual activity using your identity as a remitter. If this situation happens, we will contact you by phone/email to resolve the matter.

We also hold the right to seize the authorisation sending on behalf of you from the authorised person without your persmission if we suspect the authorised person is conducting unusual remittance activities.

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