You can request to cancel a transaction only if the funds have not been paid out to the receiver/beneficiary.

Depends on each scenario, we may only refund you the sending amount but not the service fee if the funds cannot be paid out due to the incorrect information provided.

You may request a refund if we fail to deliver the fund to your beneficiary within the estimated time. A refund including service fee and sending amount will be credited back to you via the same payment method that you paid for the transaction e.g. If you pay by credit/debit card, we can only refund back to the original card with the same card number. If you pay by bank transfer, we can only transfer back to the original account in which the funds were withdrawn.

Please visit a branch/agent near you or contact us via 02 9728 7928, chat online at or send us an email to if you have any further questions. We always aim to leave our customer a good experience even though thing does not go smoothly sometimes.